職位描述
崗位職責• Greet patients and check patients in; update patient’s information on Trakcare• Handle incoming calls; take messages and route messages to appropriate party.• Set and maintain physician/clinic appointments.• Manage daily clinic activities through HIS.• Prepare medical files and insurance claim forms for direct billing.• Check and ensure the accuracy of the patient registration details & document completion.• Maintain sufficient doctors’ name cards available in the clinic.• Assist physicians and nurses on patient communication, and help filling the medical record• Participate QI data collection for the department level and hospital level• Follow hospital policy and procedures• Order and maintain all the clinical forms available for department• Record and track on outpatient clinic activities.• Ensure that the waiting area is tidy and clean• Able to accomplish the assigned work independently• Have a good communication skills between nurse and physician• Show positive good working attitude and willingness to take on challenges at work• Perform any other duties as assigned.• Enter into Track and prepare bills to be paid by hospital.• Collect payment from and issue receipts to patients• Other assignments by supervisor/manager任職條件? High school graduate. College or university graduate preferred.? Working experience in health organization is desirable• Ability to handle multiple tasks and able to work under pressure and in a fast pace working environment.• Excellent oral and written English and Chinese.• Good office computer software skills• Proficient in managing HIS booking system• Demonstrate professional telephone etiquette• Good customer service skill• Caring in nature, organized and service-oriented• A team player? Familiar with department scope of services, department physicians’ qualifications? Familiar with hospital policies and procedures? Familiar with HIS system? Preferred to have basic medical knowledge? Basic knowledge of cashiering職位概述Coordinate patient appointment schedule with physicians, nurses and other departments as needed. Provide standard customer services to patient. Assist with clerical work for the department. Provide on site training for new hires. Collect payment from and issue receipts to patients部門概述和睦家醫(yī)療集團是中國境內(nèi)第一家按國際標準設(shè)立、診療技術(shù)領(lǐng)先的綜合性醫(yī)療機構(gòu)，我們的宗旨是：在家庭般溫馨舒適的就診環(huán)境里，為患者提供獨特的、全方位的醫(yī)療服務(wù).
